Pre-sale Service

Achieve the top combination of technologies and sales and make users have service experience in each purchase.

①Carry out technical communication and exchange before purchasing products, and give suggestions actively.

②In the selection of product model, consider whether the cost is the lowest and whether the working condition efficiency is maximum.

③In case of failure to meet the working condition requirements, arrange designers to make reasonable improvement according to the special requirements of customers.

In-sale service

Respect every user; Make users relax and provide reliable overall value service.

①Cost performance: Compare price, quality and service, and re-think whether there are something wrong or insufficient.

②In the process of cooperation, deliver goods by quality and quantity and on time in accordance with the contract, and keep in touch with the user.

③come to our company for product supervision and inspection. Meanwhile, our company will provide the structure drawing and detailed documents of the product as the supervision documents.

④For special working conditions or customized products, professional technicians can be negotiated for on-site guidance.

⑤Our company will confirm the product model, caliber, quantity and number of packages by phone before delivery.

After-sale service

First-class service builds first-class enterprise, so that customers have no worries.

①Provide product qualification certificate, production license, inspection report, installation instructions, etc. according to the contract.

②In the process of customer acceptance of products, if there is any discrepancy with the contract requirements, our company will deal with it within two hours after receiving the customer's notice.

③Our company provides 12-month warranty period from the date of acceptance.

④The company will be liable for product quality problems under correct installation and use.

Guarantee for repair and replacement

①Under normal conditions of storage, transportation, installation, maintenance and use, if the product cannot be normally used due to quality problems, provide three warranties and four guarantees: quality warranty, quantity warranty, timeliness warranty, repair guarantee, replacement guarantee, return guarantee, and loss guarantee.

②When receiving quality information feedback, we will put forward processing opinions within 24 hours and arrive at the site within 100 hours for processing.

③We can provide spare parts, installation, debugging and maintenance services according to customers' demands upon negotiation.